Technical Service Specialist, Food - Chemetall - Benjamin Franklin Institute Of Technology

Technical Service Specialist, Food - Chemetall

Ref No:17000900-2148-2020
Published Date:29 Nov 2017

Company Profile:

A chemical structure is only as strong as the bonds between the molecules. At Chemetall, the strength of the bonds lies not just in the chemicals but is also mirrored in the links forged between the global companies and employees of the Chemetall world. We are a company with highly qualified talent, who give their contribution each and every day across the different sectors to make the Chemetall difference. We demonstrate uncompromising ethics and appreciation for our employees, as well as respect for the environment. Chemetall is a leading specialty chemical company whose quality, innovation, and service exceed the expectations of our customers.

Description of Duties:

Where the Chemistry Happens… The Technical Service Specialist (TSS) position is a support function for the Technical Sales Manager(TSM). The TSS’s primary function is to provide in-depth service to key customers. This allows the TSM to have time to generate new business within his customers and new prospects. The TSS needs to be able to understand or quickly learn the industrial markets we serve and the type of chemical processes Chemetall provides. The TSS should have good chemical and mechanical knowledge and skills to fulfill the listed responsibilities. The TSM will be responsible for the daily schedule and duties of the TSS so there will be a managed directive for servicing our accounts. The TSM & TSS work both independent of each other and as a team. The TSS must keep the TSM informed of all activities. The TSS will be attached to one territory, but may, on occasion, be asked to support other territories. When appropriate, the Regional Sales Director will coordinate this shared use of the TSS. The TSS must have good communication skills (verbal & written) and be a self-motivated individual. Computer skills, such as using e-mail (Lotus Notes), MS Word and MS Excel are essential to this position. Formula for success: You will… -Set up each account with the proper process instructions for the chemical process supplied by Chemetall -Establish, if possible, a method of measurable performance standards based on the results that the process is meant to provide the customer -Provide a scheduled in-depth service, for the assigned accounts, to insure the Chemetall Processes are being managed within the parameters outlined in the process instruction provided. Insure that the process is checked both chemically and mechanically -Communicate, with a written service report, the results of the service call to all those responsible for the buying, using (production, quality, maintenance, engineering, etc.) and waste management, related to chemical processes, as identified by the TSM; include the TSM and Chemetall Division Management in all of your communications -Service function includes training of plant personnel, startup of new processes, troubleshooting problems, coordination of test work being done for the plant and participating in plant functions, such as system cleanup, Team Audit Meetings and process analysis -Develop information regarding the plants organizational structure, survey of processes we could potentially provide and competition in the plant processes or as a threat to our business; communicate and update this information in writing -Develop a working relationship with contacts

Required Qualifications:

Ingredients for success: What we look for in you… -Education: Preferably a BS degree in Engineering or Sciences; Other degrees will be considered based on experience, aptitude and a desire to learn -Experience : 2-5 years manufacturing industry experience -Demonstrate excellent written and verbal communication skills -Ability to work independently and as a team -Ability to develop relationships and build rapport with customer contacts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

How to Apply Guideline:

  • Please apply online at:

Equal Opportunity Notification We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, marital status, veteran status or disability, as well as other classifications protected by applicable state or local laws.