Support and Service Associate - Bosch Thermotechnology - Benjamin Franklin Institute Of Technology

Support and Service Associate - Bosch Thermotechnology

Ref No:17441544-2148-1931
Published Date:29 Sep 2017

Company Profile:

The North American subsidiaries of Bosch Thermotechnik GmbH are Bosch Thermotechnology Corp. and FHP Manufacturing, representing the internationally recognized brands Bosch, Buderus, and FHP. These brands represent a wide array of energy-efficient and environmentally friendly products including water source and geothermal heat pumps, solar thermal systems, complete hydronic solutions including condensing boilers, and tankless water heaters.

Description of Duties:

•Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers and sales staff. •Start and maintain accurate and detailed computer based electronic records of calls. •Review technical material to verify correctness. •Provide trouble shooting and applications support internally to Customer Service Team and outside sales representatives. •Provide peer level guidance and technical knowledge to others within area(s) of technical expertise. •Perform other duties as requested and required. •Occasional travel required. •Work schedule will be 10:00am - 6:30pm, Monday - Friday, once trained.

Required Qualifications:

•High School diploma or Equivalent. •2+ years of technician experience and/or experience troubleshooting mechanical/electrical products over the phone or in person. •A minimum keyboarding speed of 25 WPM is required. •1+ years of experience using MS Office. •1+ years of experience communicating with customers over the phone or in person. Preferred Qualifications: •Strong customer orientation, communication skills and ability to function as a member of a team. •Organization, attention to detail, and an overall sense of urgency and ownership. •Strong problem solving skills and willingness to take initiative. •Experience with Microsoft Word, Excel, Access, or Outlook. •A positive attitude and mindset to achieve individual and departmental goals. •Knowledge of fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems. •Direct experience in domestic hot water systems, hydronic heating system, solar thermal system, or other space heating system. •HVAC experience or other mechanical experience with system piping and venting, combustion, natural gas or oil burner experience.

How to Apply Guideline:

  • Please apply online at:

To apply: Please visit the Bosch website at: and search by title on the Careers page. If you have questions, please contact Andrea Garner at

Equal Opportunity Notification We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, marital status, veteran status or disability, as well as other classifications protected by applicable state or local laws.