Service Manager - Mill Creek Residential - Benjamin Franklin Institute Of Technology

Service Manager - Mill Creek Residential

Ref No:19451545-2148-2597
Published Date:03 Apr 2019

Company Profile:

Mill Creek Residential is a national multifamily company focused on the development, acquisition and operation of apartment communities in many of the nation’s most desirable markets. Active in 14 markets coast-to-coast and representing nearly 19,000 apartment homes, we’ve earned a reputation for hiring the best in the business – experts who live in our chosen markets. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions.

Description of Duties:

About Modera Medford: Modera Medford, built in 2016 and offering 297 luxury apartment homes, boasts a VIP location with prime access to downtown Boston – a 15-minute train ride – and is just steps from destination shopping and dining at Station Landing and the burgeoning Assembly Row. With a waterfront vantage including lush walking and biking trails, a wildlife observatory platform and a kayak launch with access to the Malden River, all complete with skyline vistas from an enormous roof deck, Modera Medford puts a fresh spin on city living. About this Role: The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

Required Qualifications:

Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions. Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations. Schedule and perform routine preventive maintenance on all appropriate equipment and tools. Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable. Respond to resident requests in a timely manner, delivering excellent customer service Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc. Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same. Coordinate and oversee all work of internal and external vendors and maintenance service suppliers. Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and coaching/counseling of the service team. Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers. Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses. Assist in the development of the annual maintenance operating budget in accordance with the established timeframes. Analyze budget variance and trends. Ensure compliance with all Federal, State and local housing laws. Ensure appropriate risk mitigation procedures are implemented including disaster response.

How to Apply Guideline:

  • Please apply online at:

Equal Opportunity Notification We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, marital status, veteran status or disability, as well as other classifications protected by applicable state or local laws.