On-Site AV Service Technician - Red Thread Spaces - Benjamin Franklin Institute Of Technology

On-Site AV Service Technician - Red Thread Spaces

Ref No:19511851-2148-2592
Published Date:26 Mar 2019


Company Profile:

We help organizations transform their workplaces to drive employee engagement. We do this by integrating furniture, technology and architectural systems to create spaces that support people to do their best work.

Description of Duties:

The On-site AV Service Technician is responsible for performing technical support on AV Systems and components for our client in Boston, MA. This position starts off as a 6-month contract with the potential to extend another 6 months. Major Responsibilities: Provide on-site maintenance and phone support to resolve reported issues with AV systems Meet client expectations for support of installed systems and AV technologies Update service tickets and preventative maintenance forms by email at the completion of each visit Complete all testing and documentation in a thorough and detailed manner Provide equipment and completed forms to helpdesk for all service and preventative maintenance visits in a timely manner Document all system changes by marking up existing CADs and provide copies to the helpdesk and engineering for updating of electronic as-builts Professional and courteous conduct towards all employees at client location Read schematic diagrams and design drawings Work with Helpdesk to coordinate on-site service visits and scheduling conflicts Install cabling and equipment/systems at client sites Adhere to the established Departmental Methodologies and Policies and Procedures Responsible for opening and closure of tickets in client’s Service Now system and Red Thread ticketing system Promote a continuous quality improvement effort to enhance the services provided to the client and other Red Thread staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiatives, sensitivity, professionalism, and continued professional development Attend variety of meetings as required or directed Performs other similar duties as required or directed

Required Qualifications:

Position Qualifications: A minimum of 4 years of experience working with AV systems with at least 1 year in a troubleshooting capacity 2 years’ experience providing onsite support to a client. Ability to think and work independently to meet necessary deadlines InfoComm CTS Certification Valid Driver’s license (required to utilize company vehicle) Must be familiar with terminating all AV cable and connector types Must be familiar with Crestron, AMX, Extron, ClearOne, BiAmp, Polycom and Cisco video equipment Must have experience using Crestron Toolbox for troubleshooting Crestron control systems Crestron DMC Certification desired Comfortable using windows based operating systems and Microsoft Office applications Strong attention to detail and troubleshooting processes Customer service oriented

How to Apply Guideline:

  • Please apply online at:

Please visit our careers page or the link below: https://Red-Thread.applicantstack.com/x/detail/a2rsehfopeb2

Equal Opportunity Notification We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, marital status, veteran status or disability, as well as other classifications protected by applicable state or local laws.