Library Technology Operations Assistant - Watertown Free Public Library - Benjamin Franklin Institute Of Technology

Library Technology Operations Assistant - Watertown Free Public Library

Ref No:19301630-2148-2620
Published Date:22 Apr 2019


Company Profile:

Mission Statement The Watertown Free Public Library extends beyond its walls to connect people to ideas, information, education, creative opportunities, and to each other. While preserving the rich history of Watertown, the Watertown Free Public Library embraces the advancement of library service, inspires personal development, and promotes community. The library provides free recreation, entertainment, and enrichment. It welcomes and serves everyone.

Description of Duties:

Created April 20, 2018Library Technology Operations AssistantReports toLibrary DirectorJob Description:LTOA is responsible for administrative tasks,preventative maintenance tasks, and troubleshooting to maintain a stable technological environment for library patrons and staff. Tasksincludebut are not limited to:Setting up, troubleshooting, and training users on library AV equipmentChanging out mice, keyboards, and other peripheralsInvestigating and troubleshooting reported helpdesk tickets before escalating to expert helpTroubleshooting basic network complaints (rebooting modems, etc.)Troubleshooting and regular administrative tasks on public and staff facing equipment Work with Minuteman Library Network Performing onsite tasks as directed by consulting technology firmBasic updates on library computers, tablets, and other devicesMonitoring technology supplies inventoryCreating user guidesAssisting with 1:1 technology help sessionsOther duties assigned

Required Qualifications:

HS Diploma or GED Strong background and interest in technologyExperience performing basic technology troubleshooting Effective communicator, particularly about technologyCommitment to excellent customer service to internal and external customersAbility to follow directions and complete tasks in a timely fashionComfort working independently

How to Apply Guideline:

  • Please send resume to:

Email resume, cover letter, and list of three references in 1 PDF file to Caitlin Browne, Assistant Director at cbrowne@watertown-ma.gov

Equal Opportunity Notification We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, marital status, veteran status or disability, as well as other classifications protected by applicable state or local laws.