Internet Installer - Starry - Benjamin Franklin Institute Of Technology

Internet Installer - Starry

Ref No:19002100-2148-2611
Published Date:12 Apr 2019


Company Profile:

Starry is reinventing how people connect to the internet. Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.

Description of Duties:

What you'll do: - Be the point person for installation and activation of Starry Internet services for new customers - Connect a customer to the Starry Internet infrastructure using coax, phone lines, or ethernet - Investigate and resolve device and network specific issues at point of installation: Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gaming - Act as a valued source of “on the ground” feedback from customers and be asked to report back and present your findings in order to improve our service and technology - Log customer feedback and concerns to ensure the accurate tracking of satisfaction metrics - Educate customers on how to operate the equipment after setup and installation to ensure their long-term success with the service

Required Qualifications:

Experience and skills required: - 1–3+ years of proven IT and/or field experience - Experience wiring 66 and 110 punch blocks - Experience terminating coax, RJ11, and RJ45 cables - Ability to work independently and proactively - Must be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, work in extreme weather, and wear personal protective gear correctly - Must be able to adhere to OSHA safety guidelines and wear personal protective gear correctly - Must be able to bustle about, bend, squat, or stand for prolonged periods of time Extra credit: - Past experience at an ISP or telecommunications company and paired with a constant desire to tear all the systems you used apart and build something better - A+ Certification - Tool sheds feel more like toy stores and you know your way around wiring and cabling - You love new technology, Internet of Things, and have a veritable library of gizmos around your home

How to Apply Guideline:

  • Please apply online at:

https://boards.greenhouse.io/starry/jobs/4251376002 Happy Interneting! Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Opportunity Notification We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, marital status, veteran status or disability, as well as other classifications protected by applicable state or local laws.