Digital Service Specialist - Canon Solutions America - Benjamin Franklin Institute Of Technology

Digital Service Specialist - Canon Solutions America

Ref No:18271127-2148-2245
Published Date:21 May 2018


Company Profile:

Document Solutions company specializing in office equipment (printers,scanner,all in one's)

Description of Duties:

As a Digital Service Specialist you will diagnose routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. You will be able to identify and understand issues, problems, and opportunities, and take appropriate actions that are consistent with available facts.

Required Qualifications:

Your qualifications must include a minimum of an Associates degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training. You must possess a basic understanding of Internet environments, be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs. You must possess a valid driver's license and be able to lift 50 pounds. Depending on client needs and service agreements, certain technician jobs may require the ability to work a shift schedule, be on call, or travel occasionally. New technicians participate in Canon's 6 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Successful completion of the 120-day introductory period and completion of the PDIF new hire class are required. Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

How to Apply Guideline:

  • Please send resume to:
  • Please apply online at:
  • Special Instructions:

Please contact me via email and apply directly to the website using job codes 16089-16339.

Equal Opportunity Notification We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, marital status, veteran status or disability, as well as other classifications protected by applicable state or local laws.