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IBM Visits Technical Communication Classes
BOSTON - On November 9, two executives from IBM shared their expert advice with students in the Technical Communication classes. Ralph Bates, Resources Manager, and Bill Fenter, New England Service Director, stressed the importance of communications skills including team work, as well as oral and written communication, in the workplace. Both Bates and Fenter have years of experience in industry, and were able to speak with authority about what employers like IBM look for in a successful job applicant. “We expect strong technical skills,” said Fenter, “but what else can you bring to the company?” Fenter stressed the importance of community involvement and service as well as academic preparation.
For Ralph Bates, the visit offered a special chance to reminisce. He and his brothers graduated from BFIT, and he had fond recollections of the excellent preparation he had received here.
A lively mock interview session followed their presentation. Student Mike Daly bravely volunteered to be “interviewed” for a position at IBM and got positive reviews coupled with constructive suggestions from the IBM team. Daly echoed the sentiments of his classmates in expressing the value of the visit to the Tech Communications class. “I always have appreciated this course, but after hearing what IBM had to say, I am excited to keep learning and improving my communication skills. I realize that is what actually will take me far in whatever I have chosen to do in industry.”
 Ralph Bates
As Resource Manager, Ralph is responsible for setting and tracking the resource allocation to all service offices in the East region stretching from Maine to Florida. Ralph joined IBM in 1967 as a Field Engineer in the Boston Office at 520 Boylston St. Ralph has held several positions while working for IBM. Those positions include Field Engineer Service Technician, Service Delivery Manager, Region and Branch Support Specialists, and Resource Manager. Ralph and both his brothers are graduates of Franklin Institute of Boston. Ralph graduated from Franklin in 1967 with an Associates degree in Electrical Engineering. He served two years in the United States Army from 1967-1969.During his military experience he was trained as an instructor in gas and turbine engine repair. In 1993 after attending 9 years of night classes at Stonehill College, Ralph received a Bachelor of Science degree in Finance.
 William Fenter
As New England’s Service Delivery Executive, Bill is responsible for field and remote technical support provided to IBM clients headquartered within the six New England states. Bill began his career with IBM as a Field Engineer in the New York Wall Street office during the mid-80’s. Bill has held several technical and managerial positions within IBM, including Technical Support Specialist, Product Coordinator, Service Delivery Manager, and Technical Support Manager. Bill’s time with IBM has primarily been within IBM’s technical support organizations and focused upon direct client support. Bill attended Suffolk Community College; A.S. Business Administration, Nyack College; B.S. Business Management, and University of New Hampshire; MBA Business Administration, as well as other coursework at City College of New York.
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